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How to Properly Report a Bug

To help us fix the problem faster or help you resolve it, it's important to provide complete information. In this article, we'll explain how to do it correctly.

Recording the Screen with the Problem​

A video showing the problem is the fastest way to demonstrate what exactly isn't working. For screen recording, we recommend using OBS.

1. Installing OBS​

Download and install OBS from the official website: https://obsproject.com/

OBS

2. Setting Up Screen Capture​

After launching OBS:

  • Right-click on Sources β†’ Add β†’ Display Capture
  • Select your monitor

OBS

3. Starting Recording​

  • Click the Start Recording button
  • In settings, you can choose the folder to save videos and recording quality

4. What to Show in the Video​

  • Demonstrate the problem in as much detail as possible
  • If the problem is related to the game, show all settings in the program and in the game
  • Show the steps that lead to the error

5. Sending to Support​

Send to support:

  • Video with the problem recording
  • Description of the problem β€” what exactly isn't working
  • Your login, you can find it on the website vilonity.com

Conclusion​

By following these steps, you'll help us understand and solve your problem faster, or we'll guide you on how to properly configure the program.